FAQ
Which Service Do You Recommend For First Time Clients?
A deep clean is recommended for all first time cleaning by The Cleanest. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard 3 hour clean
Do You Clean Any Outside Surfaces Of The Home?
We do not. Our insurance only covers our cleaners inside your home.
Will The Same Cleaner Come Every-Time?
Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.
Do I Have To Be Home When The Cleaners Arrive Or Depart?
You do not! However if it’s your first time signing up for a cleaning with
What If Something Breaks?
This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.
The Cleanest, initial introductions always help develop the personable relationship with your home specialist.
Do You Clean If People Smoke Indoors?
We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.
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Are Your Prices Negotiable?
No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.
Cancellations And Refunds
If you cancel before 48 hours you will receive a full refund to the payment information on file.
If you cancel within 48 hours of your booking, you will be charged 50% of the total of the service booked.
If you cancel within 24 hours, it is a non refundable full charge.
What Are Your Hours Of Operation?
Our hours of operation are:
Monday – Friday: 8am-6pm
Saturday: 9am-5pm
Sunday: Closed
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Can I Leave A Key?
Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.
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Is Tipping Normal? If So How Much?
Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.
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What If I’m Not Satisfied With My Cleaning After They Leave?
If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.
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What If My Chosen Service Isn't Completed In Time?
An additional booking must be made. In most cases this is because the lack of cleanliness required more time to begin with
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What If My Home Requires More Time Than What It Was Booked For?
When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.
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Why Do I Need To Select The Level Of Cleanliness My Home Is In When I Book?
We’ve simplified the industry standard for booking cleaning services by removing the standard home walk through. By selecting 1 of 3 options we can ensure there will be enough time to clean your home.